Incentive & Rewards Specialist

Job Description

Responsibilities:

Program Design & Development:

• Develop and implement incentive and reward programs aimed at boosting employee performance, customer satisfaction, and retail sales.
• Collaborate with key stakeholders to align direct channel incentive with company goals, sales targets, and marketing strategies.

Program Management & Execution:

• Oversee the end-to-end management of incentive programs, from planning and launch to execution and evaluation.
• Monitor program effectiveness and performance metrics to ensure that goals are being met and adjust as necessary to optimize results.

Data Analysis & Reporting:

• Track, analyze, and report on the effectiveness of incentive and reward programs using key performance indicators (KPIs) and sales data.
• Prepare regular reports for management on program performance, ROI, and employee feedback.
• Provide insights and recommendations based on data trends to refine and improve future incentive strategies.

Budget Management:

• Manage the budget allocated to incentive and reward programs, ensuring cost-effectiveness and proper allocation of resources.
• Track expenses and ensure the program stays within budget while achieving optimal results.

Stakeholder Engagement & Communication

• Work closely with HR, marketing, and sales teams to ensure seamless integration of incentive programs into company initiatives.
• Act as the primary point of contact for program participants and address any queries or concerns.
• Communicate effectively to employees and stakeholders about the program details, including eligibility, rewards, and timelines.

Retail Experience & Trends:

• Stay up-to-date on trends within the retail industry and incentive program best practices to ensure that our strategies remain innovative and competitive.
• Evaluate external vendor partnerships and reward solutions to enhance the value and attractiveness of incentive offerings.

Requirements:

• Professional Certification/Diploma/Bachelor Degree/Master Degree in relevant field
• Bachelor’s degree in Business, Marketing, or related field.
• Years of experience: 5-8 years
• Proven experience in channel management, consultancy, lifecycle optimization, or related roles.
• FMCG or any fast-moving industry experience is an added advantage
• Relevant work experience in education, Retailing or hospitality industry
• Good knowledge of retail business and management
• Proven track record of success in driving channel sales growth through incentive and rewards.
• A passion for the telecommunications industry and a strong understanding of channel sales dynamics
• Highly motivated and results-oriented with a passion for driving performance through rewards and incentives.
• Ability to work independently and as part of a team in a fast-paced, deadline driven environment.
• Strong interpersonal skills, with the ability to build relationship with internal and external stakeholders.
• Excellent project management abilities, including attention to detail and multitasking.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) with experience using data analytics tool (Excel, PowerPivot, etc.) to drive decision-making and program optimization.