Retail Experience & Culture Specialist

Job Description

In this role at CelcomDigi, you will be responsible to deliver highly successful and innovative retail initiatives, in-store customer and staff reward programs to achieve business objectives. 

Job Responsibilities:
Champion Retail Culture:

• Act as a role model and change agent to embrace and promote CD Retail Culture.
• Drive initiatives that reinforce our cultural values and enhance staff engagement.

Cross-Functional Collaboration:

• Collaborate in cross-functional teams to execute culture-related initiatives.
• Support performance management with regional teams.

Project Management and Execution:

• Manage and execute projects aligned with the Retail Culture Plan.
• Obtain stakeholder approval for formulated plans and initiatives.

Data Analysis and Improvement:

• Analyze cultural trends and customer satisfaction surveys.
• Identify opportunities for improvement based on relevant reports.

Sales and Service Performance Monitoring:

• Monitor retail sales and service performance.
• Provide feedback for store improvement.

Job Requirements:

• Professional Certification/Diploma/Bachelor Degree/Master Degree in relevant field
• Years of experience:  5-8 years
• Relevant work experience in education, Retailing or hospitality industry
• Good knowledge of retail business and management
• Excellent planning & organizing skills
• Strong people management skills, approachable, responsible and has good listening skills
• Strong and effective communicator. 
• Ability to motivate and influence people
• Positive, passionate, collaborative, creative, A self-starter, A team player, resourceful and ability to perform under pressure